Legal
Please read these terms carefully before using BioLign products and services.
Last updated: June 30, 2026
BioLign is a product of Smile Elements Orthodontics, based in Alberta, Canada. Sections that apply only to a specific product are marked with a tag such as BioLign Cloud. Use the menu to jump to any section.
These Terms of Service ("Terms") govern your access to and use of BioLign's products and services, including BioLign Track, BioLign Cloud, BioLign3D, and our website (collectively, the "Services"). By creating an account or using any BioLign product, you agree to be bound by these Terms. If you do not agree, do not use the Services.
A mobile companion app for orthodontic aligner treatment tracking, available on iOS and Android. BioLign Track helps patients track aligner wear time, manage tray changes, log progress photos, communicate with their orthodontic provider, and book appointments. For orthodontic providers, it offers patient compliance monitoring, clinical note-taking, patient communication, and an optional public directory listing. BioLign Track also includes Discover, an in-app community feed where users can share experiences and questions, and a doctor directory where patients can find practitioners near them.
A web-based practice management system and lab coordination platform for orthodontic practices. BioLign Cloud provides patient record management, appointment scheduling, treatment planning workflows, fabrication order tracking, staff management, attendance, and billing.
AI-assisted 3D treatment planning software for orthodontic aligner therapy, used by clinicians and laboratories to view and segment 3D dental scans and prepare staged treatment plans.
BioLign products are tracking, communication, planning, and practice management tools. They support, but do not replace, the independent judgment of a licensed clinician. They do not provide medical advice, diagnosis, or treatment recommendations, and they do not direct treatment. All clinical decisions must be made by qualified orthodontic professionals. Where any BioLign product is subject to medical-device regulation in your jurisdiction, it is offered only as permitted by that regulation.
BioLign offers different account types depending on your role:
You must be at least 13 years old to create your own BioLign Track account. A child under 13 may participate only through a parent or guardian account. Users between 13 and 17 must provide a parent or guardian email and obtain parental or legal guardian consent before registering; in Quebec, a parent or guardian must consent for any user under 14. By creating or managing an account on behalf of a minor, the parent or guardian agrees to these Terms on the minor's behalf. BioLign Cloud and BioLign3D are intended for orthodontic professionals and are not available to users under 18.
You agree to provide accurate, current, and complete information during registration and to keep it up to date, including your date of birth, which we use to verify your age and obtain parental or guardian consent where required.
The Discover feed lets users share posts, comments, and likes, and lets doctors publish public profiles. By posting or publishing content, you agree to the following:
You may post anonymously, which hides your display name from other users. However, BioLign retains the link between your account and your post for moderation, abuse prevention, and legal compliance. Anonymity protects you from other users, not from BioLign or from law-enforcement requests made under valid legal process.
BioLign has zero tolerance for objectionable content and abusive behavior in Discover. You can report any post or comment from within the app, and you can block another user so that you no longer see their content and they can no longer interact with or contact you. When we receive a report, we review it and, where the content or conduct violates these Terms, we remove the content and take action against the responsible account, up to and including ejecting the user, within 24 hours. We use a combination of filtering tools and human review to screen content. Repeat or serious violations result in permanent removal from Discover and may result in account termination.
If you are a doctor and you publish before/after case study photos on your public profile, you represent and warrant that you have obtained explicit, documented, and revocable patient consent for each photo, in compliance with applicable health-information laws (PIPEDA/PHIPA in Canada, HIPAA in the US, GDPR in the EEA/UK). BioLign records an audit trail of which staff member affirmed patient consent and when, and may remove case study content at any time if consent cannot be substantiated.
Patients may send consultation requests to doctors who have published a public profile. Doctors may not initiate unsolicited contact with patients through the directory. Any subsequent doctor-patient messaging is governed by the same rules as in-app messaging.
Information shared by doctors in posts, comments, or public profiles is general information only and is not a substitute for an in-person consultation, examination, or established doctor-patient relationship. Comments by doctors in Discover are not medical advice and do not create a doctor-patient relationship between the doctor and any reader.
BioLign Track can be used without a linked orthodontic provider, including to continue tracking after a provider relationship ends. In that case, BioLign Track is only a personal tracking tool: it does not create or recommend a treatment plan, does not assess whether aligner therapy is safe or appropriate for you, and is not a substitute for in-person clinical supervision. Any treatment values you enter yourself (such as tray counts, days per tray, or wear targets) are figures you choose or that a provider previously gave you; BioLign does not verify them. Beginning, changing, or continuing orthodontic treatment without the ongoing supervision of a qualified orthodontic professional can cause permanent harm to your teeth, gums, roots, and bite. You agree to use any self-directed tracking at your own risk and to seek professional care before acting on it.
Your use of BioLign products is also governed by our Privacy Policy, which describes how we collect, use, store, and share your information. By using the Services, you acknowledge that policy. Where we rely on your consent, we obtain it as described there.
Patients retain ownership of their personal health information. Orthodontic practices retain ownership of clinical records created within BioLign Cloud and BioLign3D. BioLign processes this data on behalf of users to provide the Services.
When a patient links to a doctor or practice, treatment data, compliance information, and messages are shared between the patient and their provider. Both parties consent to this sharing as a condition of using the linked features.
Either party may end this relationship: a patient can leave their provider, and a provider can remove a patient from their list. Removal by a provider unlinks the patient without deleting the patient's account or personal progress, which the patient keeps; the provider retains the clinical records it created as part of its own practice records. A patient's account and personal data are permanently deleted only by the patient, through Delete Account.
BioLign Cloud and certain features are offered on a paid subscription. By subscribing, you authorize BioLign and its payment processor (Stripe) to charge the fees for your selected plan on a recurring basis. The following terms apply:
All BioLign software, designs, logos, content, and technology are the intellectual property of BioLign and its licensors. Your use of the Services does not grant you ownership of any intellectual property rights in the Services or their content.
You may not copy, modify, distribute, reverse engineer, or create derivative works based on any BioLign product without our written permission.
BioLign respects intellectual-property rights and responds to notices of alleged infringement. If you believe content on Discover or a public profile infringes your copyright, send a notice to our designated agent at biolign@smileelements.ca including: (1) your contact information; (2) identification of the work claimed to be infringed; (3) identification and location of the allegedly infringing material; (4) a statement that you have a good-faith belief the use is unauthorized; (5) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act; and (6) your physical or electronic signature. We will remove or disable access to infringing material and terminate repeat infringers. The poster may submit a counter-notice with the corresponding information.
If you download BioLign Track from the Apple App Store or Google Play, the following also apply:
You may delete your account at any time. In BioLign Track, go to Profile and select "Delete Account." For BioLign Cloud accounts, contact your practice administrator or email us. Account deletion permanently removes your data as described in our Privacy Policy.
We reserve the right to suspend or terminate accounts that:
Before deleting your BioLign Track account, you can export your personal data at any time from the app (see "Export Your Data" in our Privacy Policy). For BioLign Cloud, on termination, cancellation, or non-renewal, the practice may request an export of its practice and patient records within 30 days, after which BioLign may delete that data in the ordinary course, subject to any retention required by applicable medical record-keeping or other law. Where we terminate for cause, we will, where lawful and practical, provide a reasonable opportunity to export data first.
We strive to keep our Services available and reliable, but we do not guarantee uninterrupted access. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.
The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, BioLign shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue, arising from:
Our total liability for any claim arising from these Terms or the Services shall not exceed the greater of the amount you paid to BioLign in the twelve (12) months preceding the claim or one hundred Canadian dollars (CAD $100).
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or under any non-excludable statutory consumer guarantee, warranty, or data-protection right. Where liability cannot be excluded but may be limited, our liability is limited to the maximum extent permitted by law. The exclusions and limitations in this section apply only to the extent permitted by the law of your jurisdiction.
You agree to indemnify and hold BioLign harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights. This indemnity does not apply to the extent a claim arises from BioLign's own gross negligence or willful misconduct. We will give you prompt notice of any claim subject to this section and may, at our option, assume its defense and settlement; you agree to cooperate reasonably in the defense. If you are an individual consumer, this section applies only to the extent permitted by the consumer-protection law of your jurisdiction.
These Terms are governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law provisions.
Before filing any claim, you agree to contact us at biolign@smileelements.ca with a written description of the dispute and your contact information, and to attempt in good faith to resolve it for at least 60 days.
Except where prohibited by the consumer-protection law of your jurisdiction, any dispute not resolved informally will be settled by final and binding individual arbitration, and you and BioLign waive any right to participate in a class, collective, or representative action. Either party may instead bring a qualifying claim in small-claims court. You may opt out of this arbitration agreement by emailing us within 30 days of first accepting these Terms.
Nothing in this section limits any non-waivable right you have under the law where you live. For consumers in jurisdictions that prohibit pre-dispute arbitration or class-action waivers (including, where applicable, Quebec and certain other provinces and states), the arbitration and class-waiver provisions above do not apply, and the courts of Alberta, Canada (or your local courts where required by law) will have jurisdiction. Nothing here waives any right or remedy you may have under the mandatory consumer-protection, privacy, or health-data laws of your country, state, or province of residence, which continue to apply regardless of the governing law chosen here.
We may update these Terms from time to time. When we make material changes, we will notify you through the app or by email. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Services.
If you have questions about these Terms of Service, contact us at: